How Weaddo Streamlined the Patient Booking Journey Across a 5-Hospital Network?

HomeHealtcare - pageHow Weaddo Streamlined the Patient Booking Journey Across a 5-Hospital Network?

How Weaddo Streamlined the Patient Booking Journey Across a 5-Hospital Network?

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Quick Take

A leading multi-specialty hospital group in Kerala was growing across five locations, but the patient journey wasn’t consistent end-to-end. Weaddo helped unify the digital experience, reduce booking drop-offs, and cut manual coordination, so patients could move from discovery to appointment to follow-up with less friction.

One consistent journey: A single booking experience across five hospitals.

Less manual work: Automated reminders and follow-ups reduced operational load.

Measured results: 5X growth enabled, 3X engagement, and 35%+ operational efficiency improvement.

SERVICES

Multi-specialty hospital care.

INDUSTRY

Chain hospital/Multi-specialty healthcare.

MARKET

Kerala, India - 5 hospitals across multiple regions

5X

Growth enabled through a stronger digital journey.

35%+

Operational efficiency improvement by reducing manual coordination.

3X

Engagement uplift through clearer, more consistent patient communication.

Challenges

The hospital network was scaling, but the patient journey had too many points where people dropped off or got delayed. The biggest gaps showed up between booking, confirmation, and follow-through.

Different experience across locations, which made the journey feel inconsistent.
Too much manual coordination between teams after a booking.
Delays in appointment and discharge workflows (20–25%) due to process gaps.
Low visibility into where patients were dropping off and why.
Leakage before appointments because confirmations and follow-ups weren’t reliable.

Approach

We focused on making the journey simple and consistent: one clear digital path to book, reliable communication after booking, and better internal coordination so the patient experience doesn’t depend on manual chasing.