How Weaddo Delivered 4X Growth and 5X Efficiency for a Multi-Specialty Hospital?
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Quick Take
A leading multi-specialty hospital in Hyderabad partnered with Weaddo to modernize its digital patient journey and improve appointment-led growth. We unified key touchpoints, reduced drop-offs with better follow-through, and improved visibility into patient behaviour, helping the hospital scale bookings while reducing manual load.
- Unified patient journey: Website → Booking → Follow-through in one consistent flow.
- Automation-led operations: Confirmations, reminders, and nudges to reduce leakage.
- Better visibility + discoverability: Clearer insight + AI-driven SEO for stronger lead quality.
SERVICES
Multi-specialty OPD journeys across appointments, labs, and pharmacy
INDUSTRY
Hospital / Healthcare
MARKET
Hyderabad, India
4X Growth
More appointment-led acquisition enabled through a clearer journey.
5X Efficiency
Less manual coordination through automated follow-through.
5X Speed
Faster movement from enquiry to booking and next steps.
Challenges
The hospital had demand, but the journey was fragmented, leading to drop-offs, operational gaps, and limited visibility.
- High drop-offs and leakage across OPD, labs, and pharmacy journeys.
- Disconnected systems across website, appointment handling, HIS, and call-centre created operational gapsCitizen Hospital Case study –
- Scattered data across multiple tools and spreadsheets reduced clarity and decision-making.
- Website not built for booking: mostly informational, relying on lead forms without a unified booking flow.
- Manual appointment workflows slowed patient processing and acquisition.
- Weak follow-through: fragmented journeys with limited post-care communication.
Approach
We focused on building a smoother, more reliable patient journey, so patients could book easily, teams could coordinate faster, and the hospital could scale growth with better visibility.
A Scalable booking-led website
Upgraded the website into a booking-first experience with an integrated appointment flow and patient portal.
Reliable reminders and follow-through
Automated confirmations, reminders, and journey nudges to reduce leakage and improve show-ups.
Connected coordination + clearer visibility
Reduced silos by aligning key systems and created real-time visibility across web, SEO, and call-centre journeys.
