How Weaddo Drove 7X Growth for a Multi-Specialty Hospital Network?
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Quick Take
A leading multi-specialty hospital network with five hospitals across North and West India needed a consistent patient journey across locations and less operational friction behind the scenes. Weaddo helped unify the digital experience, improve follow-through across the patient journey, and reduce manual load for teams, resulting in stronger engagement, improved efficiency, and scalable acquisition.
- One consistent journey across hospitals: reduced fragmentation and improved trust across locations.
- Less manual coordination: streamlined OPD/IPD flows and patient communication.
- Measured impact: 7X growth, 45%+ efficiency improvement, 4X engagement.
SERVICES
Multi-specialty hospital services across OPD and IPD journeys
INDUSTRY
Chain hospital / multi-specialty healthcare
MARKET
India: 5 hospitals across multiple cities
7X
Growth enabled through a clearer, more connected patient journey.
45%+
Efficiency improvement through reduced friction and manual effort.
4X
Engagement uplift from a more consistent experience across locations.
Challenges
As the network scaled, patient experience and internal coordination didn’t scale with it, creating drop-offs, delays, and visibility gaps.
- Inconsistent experiences across locations due to fragmented digital touchpoints.
- Too much manual effort across appointment, billing, and discharge workflows, driving delays and drop-offs.
- Limited visibility into what’s working, reducing optimization speed and ROI clarity.
- Low repeat engagement due to a lack of personalized journeys and weak follow-through.
- System disconnects creating friction and an estimated 35% loss in potential acquisition.
Approach
We focused on making the oncology journey clearer, more consistent, and easier to complete, while giving teams better visibility to improve performance across cities.
Unified patient journeys across cities
Created one consistent experience so patients could move from discovery to appointment with less friction and fewer drop-offs.
Reliable reminders and follow-through
Set up structured reminders and reactivation so more patients stayed engaged and arrived prepared.
Better visibility for decision-making
Improved performance visibility across regions so teams could optimise faster and scale what works.
